- Anyone can get along with hardworking, good-natured co-workers, but a true professional has decent relationships even with sullen, disorganized or self-centered colleagues.
- Emotional intelligence––a solid self-awareness of thoughts, feelings and behaviors as well as how one's actions affect others––is the basis for effectiveness in the workplace and particularly as a supervisor.
- Different work styles are suited for different job functions. "There are salesmen and bean-counters, those who plan the party and those who are the life of the party."
- It's not the job of the supervisor or co-worker to diagnose how the PITA came to be a PITA, only to develop a strategy for dealing with that person.
- Successful managers stay calm and confident under stress, take responsibility for errors and are able to get along with different types of people.
Monday, August 18, 2008
Five Things the Chicago Tribune Learned from PITA
There was a very nice article by Stephanie Reynolds in yesterday's Chicago Tribune (read it here). The five things she learned from the book are these: