We found during last week's radio tour that a lot of people are especially interested in learning how to cope with toxic bosses. Bob acknowledged that having a PITA boss is particularly challenging because of the power diferential between you and him (or her). He suggested pursuing PITA interventions from the book with extra tact and respectfulness.
Meanwhile, an anonymous contributor to BusinessWeek has some great suggestions for managing a particular Crusty/Rigid Combo PITA. Read all about it here.